Refunds

Last updated 5 September 2026

Short version: if a planner isn't for you, email within 14 days and you get your money back. No form, no reason needed, no argument.

How to ask

Email hello@pasteplan.com from the address you used at checkout and write "refund". That's all we need. You'll get a reply within one working day, and the money goes back to the card or account you paid with — usually 5–10 working days, depending on your bank.

The 14 days

The window starts on the day you buy. Because these are downloadable files, you may be asked at checkout to agree that delivery starts immediately; that agreement normally removes the statutory EU right of withdrawal for digital content. We give the 14-day refund anyway, as our own policy, because we would rather you actually tried it.

What we don't refund

• Requests made more than 14 days after purchase.
• Repeat purchases of a product you already refunded once.
• Bulk or resale purchases.

If something is broken

If a file won't download or won't open, email us — we'll fix it or resend it. That isn't a refund case, it's a support case, and there's no time limit on it.

Chargebacks

Please email before opening a dispute with your bank. A refund takes us minutes; a chargeback takes everyone weeks and costs fees. We have never refused a refund inside the window.